Repairs.com
Privacy Policy
Last
Modified April 23, 2012
This
Privacy Policy discloses our privacy practices and the possible uses of the
information that we gather via http://www.repairs.com/
and via other submissions by you to Repairs.com (together, the "Site and
Services"). If you do not agree to the terms and conditions of this
Privacy Policy, including having your personally identifiable information
("Personal Information" as defined below) used in any of the ways
described in this Privacy Policy, you may be precluded from using much of our
Site and Services, including revocation of your membership. Repairs.com may
update this Privacy Policy from time-to-time in our sole discretion. It is your
responsibility to review the Privacy Policy for any changes each time that you
use the Site and Services and you are bound by such changes. Use of the Site
and Services by you following us posting a new privacy policy on our Site
constitutes your acceptance of the Privacy Policy as modified.
This
Privacy Policy applies to the entire Repairs.com family of products and
services, such as our online services, our print publications, our call center
services, and other Repairs.com products or services. This Privacy Policy is
part of our Repairs.com
Membership Agreement and all other terms of using our Site and
Services.
Information
Collected
Repairs.com
collects information on our users in various ways, such as, by your voluntary
submissions, participation in services provided via the Site and Services, from
third parties, and through cookie and other tracking technology. Repairs.com
collects the following information:
·
Personal
Information
"Personal Information" refers to information that tells us
specifically who you are, such as your name, phone number, email, postal
address, and possibly information relating to certain support or customer
service issues. In many cases, we need this information to provide to you many
of the services that you may have requested.
·
Submission of
Repairs.com Member Comments
We collect information that you voluntarily provide as part of our Site and
Services, including messages, posts, comments, responses, reviews, and ratings
you submit through the Site and Services, ("User Generated Content").
Repairs.com may in our sole discretion share your User Generated Content with
others. If you do not want information shared with others, you should not
submit User Generated Content. Once You have submitted User Generated Content,
we reserve the right to publish it in any medium to others.
·
Aggregate
Information
We may collect general, non-personal, statistical information about the use of
the Site and Services, such as how many visitors visit a specific page on the
Site, how long they stay on that page, and which hyperlinks, if any, they click
on. This information represents a generic overview of our users, including
their collective viewing habits, and allows us and other third parties to
modify information, promotions, offers and/or discounts on products and
services based on user traffic and behavior. We collect this information
through the use of technologies such as 'cookies' and web beacons, which are
discussed in greater detail below. We collect this information in order to help
enhance the Site and Services to make for a better visitor experience.
·
Third Party
Information
We may supplement information you provide to us with information from other
sources, such as information to validate or update your address, payment card
or other demographic and lifestyle information. We use this information to help
us maintain the accuracy of the information we collect, to enable us to fulfill
our products and services, to target our communications so that we can inform
you of products, services and offers that may be of interest, and for internal
business analysis or other business purposes consistent with our mission.
·
Cookies
Repairs.com may automatically collect non-personally identifiable information
and data through the use of cookies. Cookies are small text files a website
uses to recognize repeat users, facilitate the user's ongoing access to the
website and facilitate the use of the website. Cookies also allow a website to
track usage behavior and compile site usage information that will allow for the
improvement of content and target advertising. Most browsers allow you to
control cookies, including whether or not to accept them and how to remove
them. You may set your browsers to notify you if you receive a cookie, or you
may choose to block cookies with your browser. However, please be aware that
some features of our Site and Services may not function or may be slower if you
refuse cookies. You may also get cookies from our advertisers or other third
parties with links on the Site as described below. We do not control these
cookies. The use of advertising cookies sent by third party ad servers is
standard in the Internet industry.
·
Other Tracking
Technologies
Tracking technologies may record information such as Internet domain and host
names; Internet protocol (IP) addresses; browser software and operating system
types; clickstream patterns; and dates and times that our Site and Services are
accessed. An IP address is a number that is automatically assigned to your
computer whenever you are surfing the web. Web servers, the computers that
'serve up' webpages, automatically identify your computer by its IP address.
The Site and Services may also use technology called "tracer tags".
These may also be referred to as "Pixels", "Clear GIFs" or
"Web Beacons". This technology allows us to understand which pages
you visit on our Site and other ways you interact with our Site and Services,
such as purchases made through the Site and Services. These tracer tags are
used to help us to optimize and tailor our Site and Services for you and other
users of our Site and Services. We may link the information we record using
tracking technologies to Personal Information we collect.
Use
of Information
The
information Repairs.com collects is used in a variety of ways, including
·
for internal
review;
·
to improve the
Site and Services;
·
to optimize
third-party offers of products and/or services;
·
to verify the
legitimacy of reviews and ratings;
·
to notify you
about updates to the Site and Services;
·
to let you know
about products, services, and promotions that you may be interested in;
·
to get reviews
and ratings;
·
for our marketing
purposes and the marketing of discounts offered through our Site and Services
by service
contractors or auto repair facilities or related providers (collectively
"Service Providers");
·
to fulfill and
provide products and services, including personalized or enhanced services,
requested by you; and
·
internal business
analysis or other business purposes consistent with our mission.
Disclosures
and Transfers of Information
We
do not disclose Personal Information to third parties, except when one or more
of the following conditions is true:
·
We have your
permission to make the disclosure;
·
The disclosure is
consistent with the purpose for which the personal information was obtained;
·
The disclosure is
to financial service providers in order to fulfill and carry out the purchase
and provision of
goods and services requested by you;
·
The disclosure is
permitted by relevant law;
·
The Personal
Information to be disclosed is publicly available;
·
The disclosure is
reasonably related to the sale or other disposition of all or part of our
business or assets;
·
The disclosure is
for our own marketing purposes, or, with your authorization, for the marketing
purposes of
third parties;
·
The party to whom
the disclosure is made controls, is controlled by, or is under common control
with
Repairs.com;
·
The disclosure is
in our sole discretion necessary for the establishment or maintenance of legal
claims or legal
compliance, to satisfy any law, regulation, subpoena or government
request, or in connection with litigation;
·
The disclosure is
in our sole discretion about users who we believe are engaged in illegal
activities or are
otherwise in violation of our Repairs.com Membership Agreement, even
without a subpoena, warrant or court
order; or
·
The disclosure is
to outside businesses to perform certain services for us, such as maintaining
our Site and
Services, mailing lists, processing orders and delivering products and
services, sending postal mail, processing
claims for lost or stolen certificates, providing marketing assistance,
and data analysis ("Administrative Service
Providers").
Prior
to sharing of your Personal Information with others, agreements are made
between Repairs.com and such outside parties to whom we are transferring data.
If Repairs.com becomes aware that any such outside party is improperly using or
disclosing Personal Information, it will notify that outside party and request
that it take reasonable steps to cease such use or disclosure.
We
may provide certain Personal Information as a service to others for their
marketing purposes. We may also disclose your name and address to Service
Providers when you submit User Generated Content relating to those Service
Providers. If you properly notify us that you no longer want us to share your
Personal Information, we will cease sharing your Personal Information. However,
except as otherwise stated in this Privacy Policy, we do not control the third
parties to which we share such Personal Information and you will need to
further notify such third parties directly if you would like them to cease use
of your Personal Information.
We
may also disclose aggregate visitor data in order to describe the use of the
Site and Services to our existing or potential business partners or other third
parties, or in response to a government request. We may also share aggregated
demographic and preference data with third parties to enable the provision of
targeted information, promotions, offers and/or discounts on products and
services.
Choice:
Opt-in/Opt-out
To
help you review, edit, and control how we use much of the information we
collect about you, you can visit your "Manage My Accounts" webpage.
On the "Manage My Accounts" webpage, you can update certain
information and unsubscribe from receiving specific types of email messages and
telephone calls. You cannot, however, unsubscribe from receiving certain
emails, such as account status and billing related emails.
You
can also ask us whether we are keeping information about you; how your
information is being used; update or delete your information, or opt-out of the
collection and use of certain information by sending an email to info@repairs.com
or by writing us at Help Desk, Repairs.com, PO Box 602, Great River, NY
11739 specifying the nature and scope of your request. If you choose to
delete your information or opt-out of the collection and use of your
information, you understand that certain services, including revocation of your
Membership, may no longer be available to you. Please state in your
correspondence the details of your request. We may require proof of your
identity before we provide you with the requested information. We allow you to
challenge the data that we hold about you and, where appropriate, you may have
the data erased, rectified, amended, or completed. Approved requests will be
processed within ten (10) days of the date on which we receive the request.
Data
Security, Integrity, and Access
The
Personal Information you provide and we collect is stored within databases that
we control directly or through our Administrative Service Providers. As we deem
appropriate, we use security measures consistent with industry standards, such
as firewalls, to protect your Personal Information. We also use industry
standard encryption technology to protect credit card and password information.
However, since no security system is impenetrable, we cannot guarantee the
security of our databases, nor can we guarantee that information you supply
will not be intercepted while being transmitted to us over the Internet.
Your
information may be transferred to, and maintained on, computers located outside
of your state, province, or country where the privacy laws may not be as
protective as those where you live. If you are located outside the United
States and choose to provide information to us, please be aware that we
transfer Personal Information to the United States and process and store it
there. By submitting your Personal Information, you consent to having your
personal data transferred to, processed, and stored in the United States.
Repairs.com
may assign you a user ID and a password when you as part of your participation
and access to the Site and Services. Your user ID and password may only be used
by you and the members of your household. You may not share your user ID and
password with anyone else, and you are solely responsible for maintaining and
protecting the confidentiality of your user ID and password. You are fully
responsible for all activities that occur under your user ID and password. You
can access and update your login information on your "Manage My
Accounts" webpage.
Third
Party Websites and Links
Please
note that you may have cookies placed on your computer by third party websites
that refer you to the Site. Although we do not share your Personal Information
with these third party websites unless you have authorized us to do so, they
may be able to link certain non-personally identifiable information we transfer
to them with Personal Information they previously collected from you. Please
review the privacy policies of each website you visit to better understand
their privacy practices. In addition, Repairs.com would like to inform you that
anytime you click on links (including advertising banners), which take you to
third party websites, you will be subject to the third parties' privacy
policies. While we support the protection of our customer's privacy on the
Internet, Repairs.com expressly disclaims any and all liability for the actions
of third parties, including but without limitation to actions relating to the
use and/or disclosure of Personal Information by third parties.
Our
Site and Services may contain links to other sites operated by third parties.
Repairs.com does not control such other sites and is not responsible for their
content, their privacy policies, or their use of Personal Information.
Repairs.com's inclusion of such links does not, by itself, imply any
endorsement of the content on such sites or of their owners or operators except
as disclosed on the Site and Services. Any information submitted by you
directly to these third parties is subject to that third party's privacy
policy.
Children's
Privacy
Repairs.com
does not intend the Site and Services to be used by individuals under the age
of 18 without the supervision of a parent or guardian 18 years of age or older.
Repairs.com relies upon parents or guardians 18 years of age or older to
determine if the Site and Services is appropriate for the viewing, access, or
participation by such individuals under the age of 18. If an individual under
the age of 18 uses the Site and Services, such individual may only use the Site
and Services under the supervision of a parent or guardian 18 years of age or
older.
We
do not seek or knowingly collect any Personal Information about children under
13 years of age. If we become aware that we have unknowingly collected Personal
Information from a child under the age of 13, we will make commercially
reasonable efforts to delete such information from our database.
Governing
Law; Visitors Residing Outside the United States
This
Privacy Policy and the privacy practices of Repairs.com will be subject
exclusively to the laws of Indiana, without regard to its conflict of law
principles. Repairs.com makes no representation that this Privacy Policy and
such practices comply with the laws of any country outside the United States.
How
To Contact us
All
requests, questions or concerns about your Personal Information or this Privacy
Policy, please contact our Help Desk by mail or email at the following:
Attn: Help Desk
Repairs.com
PO Box 602, Great River NY 11739
Telephone:
1-888-REPAIRS
E-mail: info@repairs.com
We
welcome your questions and comments.
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